Jobs at AANPCB


Position Overview: The American Academy of Nurse Practitioners Certification Board (AANPCB), located in Austin, TX, provides excellence in testing and national certification for nurse practitioners. The AANPCB Chief Operations Officer (COO) provides leadership in operations, human resources, and marketing. The COO position will develop operating guidelines, policies and procedures, and infrastructure to support AANPCB and its mission under the Chief Executive Officer. The COO plans, organizes, coordinates various certification staff, programs, and activities. AANPCB is in Austin, TX. The position is to be in Austin, TX and work in a Hybrid environment according to the company's current policy.

ESSENTIAL JOB FUNCTIONS

Operational Strategy and Management
  • Develop and implement operational strategies that align with the organization's mission and goals.
  • Oversee day-to-day operations, including program management, client services, and administrative functions.
  • Monitor and analyze key performance indicators to ensure operational efficiency and effectiveness.
Program Development and Oversight
  • Manage the development and execution of certification programs, ensuring they meet industry standards and the organization's quality expectations.
  • Collaborate with managers to assess and improve program effectiveness and participant satisfaction.
  • In collaboration with other staff members assure program accreditation with NCCA and ABSNC.
Financial Management
  • Oversee portions of the budgeting and financial planning processes, including allocation of resources and monitoring of expenditures.
  • Ensure financial practices follow non-profit regulations and standards.
  • Develop strategies for revenue generation and expense management in coordination with the team.
Staff Leadership and Development
  • Lead, mentor, and manage staff members, fostering a positive and productive work environment.
  • Identify training needs and professional development opportunities for staff.
  • Conduct performance reviews and set goals for team members.
  • Provide oversite of work schedules, staffing, and all aspects of people management.
Compliance and Quality Assurance
  • Ensure that the organization adheres to all relevant regulations, accreditation standards, and best practices.
  • Implement, lead, manage, and monitor quality assurance and quality improvement processes to maintain high standards in certification services.
  • Assure maintenance of trademark, state, and federal filings.
Stakeholder Engagement and Relationship Management
  • Build and maintain relationships with key stakeholders, including industry partners, clients, and vendors.
  • Represent the organization at industry events, conferences, and networking functions.
  • Negotiate and maintain contracts with vendors.
Strategic Planning and Execution
  • Work closely with the CEO, CCO, and others to develop and execute the organization's strategic plan.
  • Identify opportunities for growth and improvement, and lead initiatives to address them.
Technology and Systems Management
  • Oversee the implementation and maintenance of technology systems and tools that support operational efficiency.
  • Ensure that the organization utilizes appropriate technology to enhance program delivery and data management.
Risk Management
  • Identify potential risks and develop strategies to mitigate them.
  • Ensure that the organization has appropriate insurance coverage and risk management policies in place.
Communication and Reporting
  • Ensure clear and effective communication within the organization and with external stakeholders.
  • Prepare and present reports to the CEO on operational performance and strategic initiatives.
Marketing & Promotion
  • Direct marketing and promotion initiatives.
Office
  • Provide direction for maintaining the virtual and physical work environment.
Human Resources
  • Serve as the executive providing leadership and management of human resources including benefits, people management, payroll, hiring, and discipline.
  • Lead employee meetings and engagement activities along with learning/education programs.
  • Assure a safe work environment.
  • These duties encompass a broad range of responsibilities aimed at ensuring the non-profit certification company operates smoothly and effectively while fulfilling its mission.

SKILLS AND QUALIFICATIONS

  • Able to analyze and explain complex state statutory and regulatory issues.
  • Strong organizational skills with attention to detail.
  • Demonstrated ability to initiate, plan and coordinate multi-phase, deadline-oriented projects.
  • Persuasive, with excellent verbal, written, and interpersonal communication skills.
  • Ability to inspire, motivate, and involve staff.
  • High energy level and dedication.
  • Professional demeanor and desire to help others.
  • Proficient in the use of a variety of software, current Microsoft Office products, on-line database systems, computer networks, and network security measures.
  • Ability and willingness to attend/travel to meetings or on company business as needed up to 15%.

SUPERVISORY RESPONSIBILITY

This position is responsible for direct supervision of employees. Responsibilities will be carried out in accordance with organizational policies and applicable laws.


WORK ENVIRONMENT

This job operates in a professional environment that primarily deals with customers via email and telephone. Employees work remotely and from the office, based on the demands of specific tasks or personal work preferences. Occasionally, job duties may be required outside of the typical office setting. Working from the office is encouraged when working on tasks that require a high degree of collaboration. Daily interaction with staff and management is needed. This position routinely uses standard office equipment such as computers, phones, photocopy, and fax machines.


PHYSICAL DEMANDS

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Able to lift to 25 pounds.


POSITION TYPE / EXPECTED HOURS OF WORK

This is a full-time exempt management position. Employees in this position are salaried and are not eligible to receive overtime pay for any hours worked over 40 in a work week. Hours of work and days are 8:30 am to 4:30 pm, Monday through Friday. Occasional evening and weekend work may be required as job duties demand.


TRAVEL

Ability and willingness to attend/ travel to meetings or on company business up to 15% of time.


REQUIRED EDUCATION AND EXPERIENCE

  • Doctorate degree, or advanced degree in a relevant field such as education, business, or human resource management preferred.
  • Master's degree required such as MBA, MPH, and MSHRM.
  • Minimum 10+ years of experience in operations.
  • Licensed and Certified Nurse Practitioner highly desired.

PREFERRED EDUCATION AND EXPERIENCE

  • Active or recent experience as COO or high-level operational role.
  • Experience working with non-profit organization, membership organization, nursing association, state board of nursing, or educational program is desired but not required.
  • Direct supervision of staff, general business / office management.
  • Experience with Human Resource Management.

INTERNAL RELATIONSHIPS

Works with AANPCB staff, management, vendors, and commissioners.


EXTERNAL RELATIONSHIPS

May work with any or all the following: applicants, certificants, educational faculty, advanced practice registered nurses, professional membership organizations, public, and business vendors.


WORK AUTHORIZATION / SECURITY CLEARANCE

Background check required.


OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


EEO STATEMENT

AANPCB is an equal opportunity employer that is committed to diversity and inclusion in the workplace and prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, promotion, termination, leave of absence, compensation, benefits, and training. AANPCB makes hiring decisions based solely on qualifications, merit, and business needs.


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Position Overview: The American Academy of Nurse Practitioners Certification Board (AANPCB), located in Austin, TX, provides excellence in testing and national certification for nurse practitioners. The Administrative Associate provides administrative support necessary for the successful completion of daily certification program activities.

ESSENTIAL JOB FUNCTIONS

  • Learn the business of certification.
  • Accurately and efficiently process applications, transcripts, licenses, verification requests, and other documents received via mail, e-mail, fax, and database.
  • Answer incoming multi-line phone system, return incoming phone messages, transfer telephone calls to appropriate staff, and respond to customer inquiries in a timely and professional manner.
  • Prepare certificant packets and letters.
  • Perform mail shipment activities.
  • Perform basic computer skills (e.g., scanning, data entry, word processing, Outlook Mail/Calendar).
  • Responsible for the protection, integrity, and confidentiality of customer, database, and company information.
  • Maintain effective AANPCB intra- and inter-departmental communications and external public relations.
  • Participate in company quality improvement processes.

SKILLS AND QUALIFICATIONS

  • Ability to speak, listen, and write in English in a clear, thorough, timely, and professional manner.
  • Knowledge of principles and processes for providing excellent customer service. Positive customer service attitude with a strong desire to assist clients.
  • Problem-solving skills (the ability to efficiently meet deadlines, handle difficult situations in the workplace, and identify solutions).
  • Flexibility to adjust one's schedule to meet the demands of the organization and peak times.
  • Strong teamwork skills (qualities and abilities that allows one to communicate and work well with others during projects, meetings, or other collaborations working towards a common goal) required.
  • Displays professionalism. Demonstrated self-starter; is reliable, responsible, and dependable; shows loyalty and concern for the integrity and professional image of the organization and its affiliations.

WORK ENVIONMENT

This job operates in a professional office environment. Customer interaction is primarily via email and telephone. Daily interaction with staff and management in a teamwork setting is required. This position routinely uses standard office equipment such as computers; multi-line phone system; photocopy, fax, and mailing equipment.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Able to lift up to 25 pounds.


FLSA CLASSIFICATION* and POSITION TYPE

  • *Non-Exempt Non-Management. Paid an hourly pay rate. Eligible to receive overtime pay for hours worked over 40 in a work week.
  • Full-Time Employees - Regularly work at least 30 hours per week, not hired on a short-term basis.
  • Part-Time Employees - Regularly work fewer than 30 hours per week, not hired on a short-term basis.

EXPECTED HOURS OF WORK

Business hours are 8:30 am to 4:30 pm Monday through Friday. Variable hours may be considered after completion of new hire introductory period. Occasional evening and weekend work may be required to meet peak season demands.


TRAVEL

Performance of job duties outside of the typical office setting is not required.


REQUIRED EDUCATION AND EXPERIENCE

  • Minimum 2 years' experience as an administrative associate.
  • Proficient in the use of a variety of software, including current Microsoft Office products, on-line database systems, and document scanning.
  • Experience with multi-line phone system, receiving and routing calls.
  • Experience writing email business correspondence that reflects a polished and professional image.

PREFERRED EDUCATION AND EXPERIENCE

  • Minimum Associates Degree in a relevant field.
  • Experience working with non-profit organizations, membership organizations, nursing associations, state boards of nursing, educational program, continuing education providers, or accreditors.

INTERNAL RELATIONSHIPS

Work with AANPCB staff.


EXTERNAL RELATIONSHIPS

Works with applicants, NP certificants, educational faculty, professional membership organizations, public, and business vendors.


SUPERVISORY RESPONSIBILITY

This position is not responsible for direct supervision of employees. Responsibilities include coordination of work duties and training of employees under the direction of the Department Coordinator or management team. Responsibilities will be carried out in accordance with organizational policies and applicable laws.


OTHER DUTIES

Perform other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that may be required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


WORK AUTHORIZATION / SECURITY CLEARANCE

Background check required.


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